A barista’s role is an exacting skill, one that requires rehearsal and precision timing. Customers with a finely tuned taste for high quality coffee will notice a dip in excellence and not waver in rebuffing the cup, nor will they hesitate to seek another coffee provider. Coffee is a competitive business. Customer loyalty is key. Our training will ensure that a barista’s ability to please a customer will become an undeviating skill.

Training is offered either at a Miko branch or at your own establishment. Please contact your local branch to confirm what is available in your area.

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Our marketing team are experts at giving you an edge. We have designed products that will guide, inform and entice in a creative, engaging manner. Your coffee menus will be enlivened and illuminated, and your patrons will be greeted upon arrival with a visual invitation to indulge, both in familiar favourites and innovative variations ripe for exploration.

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To that end, we assign clients a dedicated, office-based customer service representative. Just a phone call or quick email away, he or she will be on hand to deal with any day-to-day accounts, products and delivery-related enquiries, and make regular calls to your store managers to take coffee orders. A regional account manager will look after your in-the-field queries and carry out site visits. Our marketing team will be available for any coffee branding and marketing enquiries. Our technical service team will arrange services on all equipment, carry out ad-hoc repairs and deal with any problems and issues as they arise.

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Quick, efficient technical assistance at the hands of experts is not a luxury for Miko’s clients. It comes as standard. Miko technicians undergo a rigorous selection process and are factory trained at our international, state-of-the-art facilities. You can be assured that you are in safe and experienced hands. Our technicians are equipped to deal with any problem that might arise with your equipment, and offer comprehensive support for your business.

In an age where technology sprints with the oomph of an Olympic runner – changing, advancing, revolutionising every day – we recognise that our technicians’ training must keep up with it. As such, we make sure that training is ongoing and that our technicians are kept fully up-to-date with all systems and processes. We are determined to fix your machine the first time, every time.

An essential part of the technical services we offer is preventative maintenance. Our technicians make routine ‘house calls’ to our clients’ premises, replacing consumable parts, auditing the machines for functioning and replacing water softeners if required.

We also know that our clients’ needs differ. We therefore offer a variety of service packages. Miko’s technical division services many leading brands, including Faema, Cimbali, Brewmatic, Stentorfield, Rheavendors and Bravilor.

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